Privacy Policy

Introduction

Falzones Service, Inc. ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the practices described in this policy.

Data Collection Practices

We collect information that you provide directly to us, as well as information that is collected automatically when you use our services.

Information You Provide

• Contact Information: Name, email address, phone number, and physical address
• Service Information: Details about your equipment, service needs, and property
• Payment Information: Billing details and payment method information
• Communication Records: Messages, inquiries, and correspondence with us

Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns
• Location Data: General geographic location based on IP address
• Cookies: Small data files stored on your device (see Cookie Policy)

Who Has Access to Your Data

We limit access to your personal information to authorized personnel who need it to perform their job functions.

Internal Access

The following personnel have access to your data:

• Customer service representatives handling your inquiries
• Technicians performing services at your property
• Billing and administrative staff processing payments
• Management personnel overseeing operations
• IT personnel maintaining our systems

Access Controls

We implement appropriate technical and organizational measures to protect your data, including:

• Role-based access controls limiting data access to authorized personnel
• Secure authentication requirements for all systems
• Regular security training for all employees
• Encrypted storage and transmission of sensitive data

Third-Party Sharing

We may share your information with third parties in the following circumstances:

• Service Providers: We share necessary information with vendors who help us operate our business, such as payment processors and email service providers
• Business Partners: We may share information with partners who help deliver services
• Legal Requirements: We may disclose information when required by law, regulation, or legal process
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity
• Protection Rights: We may share information to protect our rights, privacy, safety, or property

We do not sell your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider include:

• The nature of our ongoing relationship with you
• Legal and regulatory requirements for data retention
• Statute of limitations for potential legal claims
• Business and operational needs

Your Rights to Delete Data

You have the right to request deletion of your personal information. To exercise this right:

• Contact us using the information provided below
• Provide sufficient information to verify your identity
• Specify the data you wish to have deleted

We will respond to your request within 30 days. Please note that we may retain certain information as required by law or for legitimate business purposes, such as:

• Completing transactions or providing services
• Protecting against fraud or unauthorized transactions
• Complying with legal obligations
• Resolving disputes and enforcing agreements

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication systems
• Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have additional privacy rights, including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to delete your data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the information below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Falzones Service, Inc.
221 N Sherman St
Wilkes Barre, PA 18702
Phone: +1 (478) 318-1662
Email: contact@falzonesservice.org